Frequently Asked Questions
Look up a Question, if we haven't answered it you can email us
Most Popular Questions
How do I select the right size?
Refer to our SIZING CHART when selecting a size for your order.
It's best to know your exact measurements in order to select the most accurate size. If you are still unsure, Contact us for a size recommendation from one of our experts!
Can I get a refund or exchange my item?
No refunds. Exchanges are made on an exception basis and only for the same item but different size.
How long do items take to ship?
Orders are processed within 1-2 business days and then shipped out. ******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
I want a custom order, how do I place one ?
Please fill out our inquiry form. Use the prom inquiry form for custom prom orders, bridal for custom bridal inquires and custom inquiry form for all other fits. You can also email us at firstname.lastname@example.org