Frequently Asked Questions

Look up a Question, if we haven't answered it you can email us

Returns & Refunds

We do not offer refunds at this time.

Exchanges can be made if the product is unworn & defective or if the incorrect size was ordered. The exchange is for the same item. Item must be returned for exchange within 14 days of receiving it. Damages must be reported within 24 hours of receiving your item.

All sales are final.

Please refer to our "Sizing Chart" or "Contact Us" for help with choosing the correct size if you are unsure. If the right size is not available no refund will be made.

Please keep in mind majority of our items are hand made.

Email us at if you have any questions or concerns about your order

Do you offer Klarna or Afterpay?

Yes, both Afterpay and Klarna are available.

To use one of these payment methods, you must proceed to checkout and once you are on the payment screen you can select the method of your choice.

How fast can you ship my order?

Most orders are processed within 1-3 business days.

Some of our handmade items may have longer processing times as they are made specially just for you!

Processing times can be found in the description of the product.

Once your order is processed it is then shipped out

USA & UK orders are shipped via DHL and arrive in 1-3 business days

All other countries are shipped via DHL and arrive in 3-7 business days.

We do not ship on weekends or Canadian Holidays.


How do i place a custom order?

If you don't see what you are looking for on our site then you can request a custom order. We make hand made custom dresses for most special occasions.

In order to obtain a quote or find out whether we can make the requested garment, please use our Contact Form.

Once you've completed the Contact Form please allow 2-3 business days to receive a response. (We aim to respond as quickly as possible)

Please do not send us Dms on instagram regarding your Contact form as our inboxes are not monitored at this time.

Please do not call the store for a quote on a custom order as majority of our in-store staff and seamstress are not equipped to provide quotes.

Please email us at if you have further questions regarding custom orders.

How do I select the right size?

Refer to our "Sizing Chart" when selecting a size for your order.

It's best to know your exact measurements in order to select the most accurate size. If you're ordering one of our handmade items and would like to customize the sizing, please leave a note at checkout under "special notes" with your Bust, Waist and Hips measurement.

If you are still unsure please contact us for a size recommendation from one of our experts!

You can call (416)519-5220 or email us at